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OZONE

Protecting Dynamics 365 while enabling real-time enterprise data access

Solution type
Business platform
Consumers
C2S protective data access layer
Microsoft Dynamics 365
Integrations, analytics, AI, APIs and global search

Business Context

Enterprise demand for real-time reporting, supply-chain integration, search and AI placed increasing read pressure on Dynamics 365. Traditional approaches such as OData, DMF and batch pipelines introduced latency, support complexity or direct load on the transactional platform.

Program Objectives

  • Separate transactional processing from enterprise data access.
  • Protect Dynamics 365 performance during peak usage.
  • Provide scalable, low-latency access for reporting, integrations and applications.
  • Create an AI- and API-ready foundation without requiring broad D365 code changes.

Key Challenges

  • A profiled D365 estate of approximately 3.27 billion records.
  • The top 21 entities represented 84% of profiled volume.
  • Recurring pipeline, runtime, quota and connectivity issues created stale data or operational delays.
  • Direct and batch-oriented patterns could not simultaneously optimize real-time access and ERP protection.

C2S Solution

C2S designed OZONE as a protective data layer between Dynamics 365 and enterprise data consumers.

Transactional Integrity

  • Keeps D365 focused on core business transactions and asynchronous data emission.

Read-Optimized Access

  • Serves high-frequency reads, search, APIs and integration requests outside the ERP kernel.

Workload Isolation

  • Separates AI, BI and integration demand from transactional processing..

Adoption Roadmap

  • Starts with targeted use cases and performance validation.
  • Aligns governance, support and architecture before enterprise-scale rollout.

Key Deliverables

  • OZONE architecture and implementation blueprint.
  • Real-time enterprise data access layer.
  • API and integration access pattern.
  • Monitoring, governance and support model.
  • Pilot expansion and enterprise-scale roadmap.
Scale and Performance
Profiled D365 scale
~3.27 billion records
Volume concentration
84% across the top 21 entities
Largest profiled entity
~547 million records
Target experience
Real-time or sub-second access for suitable read patterns

Business Impact

Outcome
Business Value
ERP protection
Moves reporting, search and integration reads away from the transactional kernel.
Real-time visibility
Reduces dependency on delayed batch-only access patterns.
Faster operations
Improves investigation of failed or missing transactions.
AI readiness
Provides scalable access for AI workflows and modern applications.

Technology Stack

  • Microsoft Dynamics 365
  • Event-driven architecture
  • SQL data layer
  • APIs
  • Enterprise search
  • AI integration

Testimonial

“OZONE provides a practical way to expand real-time access without compromising the performance of our core ERP. C2S connected operational experience with a scalable architecture for integrations, analytics and AI.”
Customer